The Privacy Act outlines your right to request and view all personal and sensitive information that we hold about you. If you believe that personal or sensitive information that we hold about you is not accurate, complete and/or up-to-date, you may request that is be corrected. We will ask you to verify your identity before we give you access to your information or correct it, and we will try to make the process as simple as possible. If we refuse to give you access to, or correct, your information, we must notify you in writing setting out the reasons.
In the event that we are unable to agree that your personal or sensitive information is not accurate, complete and/or up-to-date, we will ask you to provide a formal statement stating your claim of inaccuracy. If you wish to exercise your rights of access and correction, please contact your consultant or company representative. If we refuse to correct your personal or sensitive information, you can also ask us to associate with it (for example, attach or link) a statement that you believe the information is incorrect and why.
If we make a correction and we have disclosed the incorrect information to others, you can ask us to tell them about the correction. We must do so unless there is a valid reason not to.
If you are no longer a customer of ours, we may still retain certain information associated with your account for record keeping integrity, and to comply with legal requirements.